High cost of postage - Moleskine
A colleague has a notebook which is just the right unusual, non-standard, size, so I asked him where he got it. Turns out it's a "Moleskine" branded pad. So I visited their website to see what's available. After registering and checking out a few products I ended up contacting them through their online chat box.
Here's the conversation.
Giannina did not reply again.
Here's the conversation.
Chat InformationPer favore attendi che un operatore risponda.
Chat InformationSei ora in chat con 'Giannina'.
Giannina: Welcome on our chat service, how can I help you?
Lei: Can I check - do you folks really want £8 to ship a single notebook in the UK?
Giannina: the shipment cost is the one you see on the online store
Lei: Is that a "Yes"?
Giannina: Yes
Giannina: if is the price you see it means that is right
Lei: Good grief! That makes a £16.99 notebook cost £24.99. That prices me right out of the sale.
Lei: I'm intrigued whether you get much online business at prices like that!
Giannina: if you want you can do a claim by sending an email at store.customercare@moleskine.com
Lei: Do a claim? What is one of those?
Lei: What is there for me to claim?
Giannina: if you don't agree with our policy
Giannina: prices etc
Giannina: you can make a complaint by email
Lei: Oh - a complaint. I see. Okay. Thanks.
Giannina: you're welcome
Lei: I could try licking the Tower of Pisa to see if it will dissolve, too.
Chat InformationLa sessione di chat è terminata.
Chat InformationSei ora in chat con 'Giannina'.
Giannina: Welcome on our chat service, how can I help you?
Lei: Can I check - do you folks really want £8 to ship a single notebook in the UK?
Giannina: the shipment cost is the one you see on the online store
Lei: Is that a "Yes"?
Giannina: Yes
Giannina: if is the price you see it means that is right
Lei: Good grief! That makes a £16.99 notebook cost £24.99. That prices me right out of the sale.
Lei: I'm intrigued whether you get much online business at prices like that!
Giannina: if you want you can do a claim by sending an email at store.customercare@moleskine.com
Lei: Do a claim? What is one of those?
Lei: What is there for me to claim?
Giannina: if you don't agree with our policy
Giannina: prices etc
Giannina: you can make a complaint by email
Lei: Oh - a complaint. I see. Okay. Thanks.
Giannina: you're welcome
Lei: I could try licking the Tower of Pisa to see if it will dissolve, too.
Chat InformationLa sessione di chat è terminata.
Giannina did not reply again.
16/4/2014 12:34 PM
| Comments [0] | #Miscellany
